Support Services: Investigations & Communications Bureaus
The Support Services division is the second-largest division in the department. It consists of sworn and professional staff whose purpose is to provide internal support to the organization and more importantly external support to members of the community. This division includes two bureaus: the Investigations Bureau and the Communications Bureau.
The Investigations Bureau is staffed by one lieutenant, one detective sergeant, an civilian administrative assistant and four sworn detectives. In addition, the Investigations Bureau also staffs a School Resource Officer, who serves as a law enforcement liaison to College Park High School, as well as a Community Resource Officer, who serves as community liaison, addressing concerns including homelessness, mental health and other needs within Pleasant Hill. Other community resources including Emergency Operations, Neighborhood Watch and Volunteer programs are also facilitated through the Investigations Bureau.
The Communications Bureau operates 24 hours a day. It is staffed by one lieutenant, a civilian Support Services Manager, and 18 civilian employees. The civilian employees include dispatcher teams, community service officers, a property & evidence service officer and a computer technician. These men and women have the responsibility of answering 9-1-1 calls and they see that these calls are immediately dispatched to a police unit or transferred to an appropriate agency, such as the Fire Department.
The dispatch center has direct communication with the police officers in the field by use of the radio system and the in-car computer system called the Mobile Data System (MDS).
The Communications Bureau oversees:
- Technical services
- Evidence and property
- Supplies for the entire department
- Bicycle licensing
- Report processing