Now Hiring: Dispatcher I
Monthly Salary: $5,448 to $7,023
POSITION: A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties. A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.
The Dispatcher I duties may include, but are not limited to, the following:
- Answer emergency and non-emergency police related phone calls.
- Help prioritize requests for service based upon available resources.
- Receive radio requests and handle accordingly.
- Type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.
- Assist Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.
QUALIFICATIONS: Have a combination of education and work experience including 2-3 years of general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm net. Have knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; type and learn the operation of other standard office equipment; a willingness to work varying shifts; and to learn radio dispatching skills.
APPLICATION: To apply, please complete an application and supplemental questionnaire online at www.calopps.org. Resumes will not be accepted in lieu of a City employment application. Typing certification of 40 wpm net (5 minute test taken within the last 12 months) must be submitted with application. Lateral applicants from a POST certified agency are not required to submit a typing certificate.
SELECTION PROCESS: Applications will be reviewed on an ongoing basis. You must ensure complete submission of employment application and typing certificate as recruitment may close at any time. Qualified applicants may be invited to take a written, entry-level Dispatcher test administered by City personnel. Applicants will be notified by email of the scheduled time and location. Lateral applicants from a POST certified agency will not be subject to a written test. The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score of 70% on the written test will be invited for an oral board interview, which is weighted 100%. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.